Support
Answer every chat in seconds
One inbox for your whole team, with saved replies and automations.
See how it worksEngage with your Customers onWhatsAppInstagramMessengerWhatsApp
Sell, support and bring them back, all in the chat.
What RateUp does
Everything your customers need, in the chat they already use.
Support, sell and bring them back on WhatsApp, Instagram and Messenger. No new apps for your customers.
- SellNew
Take orders right in the chat
Send products, build the cart and get paid, without a website.
See how it works - Bring them back
Turn buyers into regulars
Rewards, offers and check-ins that bring customers back.
See how it works
Business PartnerWorks with Shopify & WooCommerce
Trusted by 100+ brands in 10+ countries
See it in action
From first hello to loyal regular.
Support
The problem: chats pile up across three apps, and customers wait hours for an answer.
Answer every chat in seconds.
WhatsApp, Instagram and Messenger in one inbox your whole team shares.
- 1One inbox for every channelAssign chats, mention a teammate, tag and resolve.
- 2Saved replies and flowsType a slash for a saved answer, or let a no-code flow reply.
- 3An AI agent when you're awayMeta's AI agent answers from your own knowledge base and hands over to your team.
SellNew
The problem: customers ask about a product in the chat, then leave to look for your website. Many never come back.
Take orders right in the chat.
Send products, build the cart and get paid through a payment link, all in WhatsApp, Instagram or Messenger.
- 1Send products from your catalogProduct cards with photos and prices, straight from the composer.
- 2Build the cart, share a checkout linkCreate the order for them and send one link to pay.
- 3Paid orders land in OrdersThe customer gets a confirmation, and your team sees it marked paid.
Bring them back
The problem: most customers buy once and never hear from you again.
Turn buyers into regulars.
Rewards, feedback and campaigns, in the chat they already opened.
- 1Loyalty on WhatsAppPoints, VIP tiers and rewards, with a QR member card and a cashier screen.
- 2Feedback after every visitHappy customers go on to Google reviews. Unhappy ones reach your team first.
- 3Campaigns that get readSchedule broadcasts to customers who opted in, and see who read and replied.
How RateUp works
One customer, from first message to next order.
Follow Olivia through Fern & Field Coffee. Every step happens in the same chat.
- Support
She asks
A question lands in your shared inbox.
“Can I get the gift box with some coffee?” - Support
You answer
A saved reply, a flow or the AI agent replies in seconds.
“Of course! Here's what we have.” - Sell
She orders & pays
Products, a cart and a checkout link in the chat.
✅ Order #1038 · $46.00 paid - Bring them back
She rates it
Happy? On to Google reviews. Not happy? Your team hears first.
🤩 “Loved it!” - Bring them back
She earns points
Rewards credited in the same thread.
⭐ +52 points - Bring them back
She hears from you
A campaign to customers who opted in.
“Cold brew week is here ☕” - Bring them back
She orders again
The next sale starts with another message.
“Two bags of cold brew, please!”
…and the loop starts again, without paying for another ad.
1 · Support2 · Sell3 · Bring them back
Also in RateUp
- Mobile appInbox, flows, forms and the loyalty cashier on iOS and Android, for the shop floor.
- QR codes & linksBranded QR codes and short links that open your survey, loyalty sign-up or form.
- Integrations & APIConnect your store, POS and CRM, or build on webhooks and the REST API.
Case studies
Real businesses, real growth.
Bhima JewelleryJewellery retail · India“RateUp turned WhatsApp into our most powerful sales channel — campaigns go out in minutes and leads never fall through the cracks.”
BJ
Marketing team, Bhima Jewellery
Jewellery retail · India
Campaign ROI
3.1×
Lead conversion
+44%
Open rate
98%
What we ran
Festive early-access campaign to repeat buyers in Kerala
Live points balance shown inside the message
Low ratings routed to a store manager within the hour
BJ
Bhima Jewellery
Business account · online
campaign creative
Onam early access is open 🌼
Hi Meera, your invite to the Onam collection is live until midnight. You have 240 RateUp points — that's ₹240 off, applied automatically at checkout.Code BHIMA240 · valid till 31 Aug · T&C apply
18:02
Shop early accessCheck my points
Shop early access
18:04 ✓✓
Integrations
Works with the tools you already run.
Connect your store, POS and CRM. Orders, customers and points sync both ways.
Store & POS
Orders, customers and points
- ShopifyOrders & customers
- WooCommerceOrders & customers
- PetpoojaPOS & billing
CRM
Contacts and deals, both ways
- HubSpotCRM sync
- PipedriveCRM sync
- Zoho CRM & BiginCRM sync
- GetLeadLead sync
Automation
Thousands of other apps
- ZapierThousands of apps
- MakeScenarios
- Pabbly ConnectWorkflows
Payments, booking & data
Inside your chats and flows
- WhatsApp PaymentsPay in the chat (India)
- AmeliaAppointment booking
- Google SheetsSurvey responses
REST API & webhooks
Connect anything else with our documented API and outbound webhooks.
Set up on your own WhatsApp number in 20 minutes
Ready to turn one sale into a lifetime?
Book a 20-minute demo, or message us on WhatsApp — the same channel your customers will be using.
No credit card required · Cancel anytime