Engage where yourcustomers are most active
- Automate sending interactive whatsapp feedback forms
- Create and track tickets for negative feedback
- Turn positive feedback to public reviews
Top companies using RateUp platform
Why traditional customer feedback collection methods don't work?
Most emails and SMS land in the promotional/spam folder. The open rate is less than 2%
Customer don't feel the need to fill google forms that don’t reflect the brands
Hiring employees to call customer and collect feedback is a high expense -less -ROI task
How RateUp's customer feedback management platform can help?
Get 35% more customer feedback through automated, interactive WhatsApp forms
Intergrate the RateUp platform with your existing CRM/billing software. Automate sending interactive WhatsApp forms to collect post- visit feedback
Create and track tickets to address negative feedback
Create tickets, tag respective teams, and track their status until resolution. Visualize the overall customer sentiment and its improvement on the RateUp platform dashboard.
Turn positive feedback into public reviews on your preferred platform
Prompt customers to share the positive feedback publicly on your favorite review sites. Improve online reputation and stay ahead of the competition.
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