Acceptable Use Policy

When you message people through RateUp, you must:

• send marketing and broadcast messages only to people who opted in to hear from your business on that channel;
• stop messaging anyone who asks you to, on every channel, promptly;
• not buy, rent or scrape contact lists, or message numbers you got without the person's consent;
• not send messages that are misleading about who you are, or that imitate another business, a government body or RateUp;
• follow the WhatsApp Business Messaging Policy, Meta's Commerce Policies and the rules of every other platform you connect.

• Anything illegal where you or your recipients are, or that promotes illegal activity.
• Products and services that Meta's Commerce Policies or your payment provider prohibit, such as illegal drugs, weapons and ammunition, counterfeit goods or adult content.
• Phishing, scams, pyramid schemes, malware or links to them.
• Harassment, threats, hate speech, or content that sexualises minors.
• Content that infringes someone else's intellectual property or privacy.

• Collect and use personal data only with a lawful basis and the notices or consents the law requires.
• Do not ask for or store passwords, full card numbers or government ID numbers in conversations, forms or surveys.
• Do not use health, financial or other sensitive data unless the law allows it and you have the necessary consent.
• Do not knowingly collect personal data from children without parental consent.

• Do not try to break, overload or probe the Service, or get around its security.
• Do not bypass usage limits, for example by spreading one business across accounts.
• Do not scrape the Service or access it with bots, except through our public API.
• Do not resell or white-label RateUp without a written agreement with us.
• Do not share logins between people.

Depending on how serious it is, we may warn you, remove content, pause messaging or features, or suspend or close the account, as described in our Terms of Service. Where it is reasonable, we will contact you first. Meta may also act against your account or number on its own.

To report abuse by a RateUp customer, email [email protected] with the sender's number or account and an example of the message.