Legal
Subprocessors
Last updated 21 October 2026
The service providers that process data on RateUp's behalf, what they do, and where. Our main databases are in the European Union, and files and email are handled in India.
1.Subprocessors
These companies process Customer Data on RateUp's behalf to run the Service. Each is bound by a written agreement with data protection terms at least as protective as our Data Processing Agreement.
| Company | What they do for RateUp | Location |
|---|---|---|
| Railway Corporation | Application hosting, databases, caching and queues | European Union |
| Amazon Web Services | File and media storage (S3); email delivery (SES) | India |
| SuperTokens | Sign-in and session management | European Union |
| Functional Software (Sentry) | Error monitoring | Germany |
| Expo (650 Industries) | Push notifications to the RateUp mobile app | United States |
2.Billing providers
These process payment details for your RateUp subscription. They do not receive Customer Data.
| Company | What they do for RateUp | Location |
|---|---|---|
| Stripe | Subscription payments | United States, global |
| Razorpay | Subscription payments in India | India |
3.Platforms you connect
The following are not RateUp subprocessors. They receive data because you connect them, and they handle it under your own agreement with them:
- Meta (WhatsApp Business Platform, Instagram, Messenger, Meta Business AI)
- Payment accounts used by your shop, such as your own Stripe or Razorpay account
- Shopify and WooCommerce
- Google (Sheets, Calendar and other Google APIs you connect)
- HubSpot, Pipedrive, Zoho, Zapier, Make and other integrations you turn on
4.Changes to this list
We update this page at least 30 days before a new subprocessor starts processing Customer Data. To be told by email instead, ask us at [email protected]. You may object on reasonable data protection grounds within that period, as set out in the DPA.