Refund & Cancellation Policy

The Free plan costs nothing and needs no card, so there is nothing to refund.

• Cancel at any time from Settings → Billing in your RateUp account.
• You keep every paid feature until the end of the period you have already paid for, and you will not be charged again.
• At the end of that period, your account moves to the Free plan. Your data stays.
• To close your account and delete your data entirely, email [email protected].

Monthly and annual subscription fees are paid in advance and are non-refundable. We do not give refunds or credits for unused time, unused limits, or for cancelling partway through a period.

We will refund you when:

• you were charged twice, or charged the wrong amount, because of a billing error;
• you were charged after cancelling, for a period you had already cancelled; or
• the law where you are based requires a refund.

Email [email protected] within 30 days of the charge with your account email and the invoice number. Approved refunds go back to the original payment method, usually within 5–10 business days, depending on your bank.

• Upgrade: starts immediately where your payment method allows it, and otherwise at your next renewal. Your account shows which applies before you confirm.
• Downgrade, or annual to monthly: takes effect at your next renewal.
• We don't charge or refund a pro-rated difference for the current period. The new price applies from your next bill.

Campaign credit packs and other add-ons are non-refundable once bought. Each is valid until the expiry date shown when you buy it, and unused credits are not refunded when it expires or when you cancel.

Meta bills message fees for WhatsApp, and charges for the Meta Business AI agent, to your own Meta business account. RateUp does not collect these, so refunds for them must be requested from Meta.

If you sell through RateUp's shop and checkout, your buyers pay you through your own payment provider. Refunds to your buyers are made by you, under your own returns policy. If you bought something from a business that uses RateUp, please contact that business.

This policy forms part of our Terms of Service. If you have a signed order form with different payment terms, the order form applies.