A loyalty programme that lives in WhatsApp.
Customers scan a QR at the counter to join. Points, tiers, rewards and reminders arrive in the chat — no app to download.
Join in one message. Earn at every visit.
The customer's card, balance and rewards live in their WhatsApp. Your team scans and adds points at the counter.
Illustrative conversation.
Trusted by 100+ brands
Your regulars deserve better than a stamp card.
Most loyalty schemes ask customers to carry something, install something, or remember something. Most customers won't.
Stamp cards get lost
Paper cards sit in wallets, go through the wash, and tell you nothing about who your regulars are.
Nobody installs your app
Asking customers to download one more app at the till is the fastest way to end a loyalty programme before it starts.
No way to bring them back
You know a regular has gone quiet. You just have no way to reach them with a reason to come back.
Live in six steps, from a preset that fits.
Start from a café, retail, salon or gym preset — the wizard fills in sensible rules, tiers, rewards and messages you can change.
Points, tiers, rewards and referrals — your rules.
Points per amount spent, down to fractions, with multipliers, flat bonus points, minimum spends and rules only certain tiers get.
Up to three tiers by spend, each with a points multiplier and perks. Count a rolling window and members move down as well as up.
Fixed or percentage discounts and free items, bought with points or given as gifts — with stock limits, tier limits and redemption rules.
Every member gets a code and a link. When a friend joins, both sides get their bonus — points or a gift.
Birthdays, joining anniversaries, members who've gone quiet, VIP status at risk, and points or rewards about to expire — each at the hour you pick.
Members text a keyword and get their balance, rewards, referral link or card back straight away — or pick from a tappable menu.
- Join by QR poster, web sign-up page or at the counter
- A welcome with a Join button for first-time contacts
- Web sign-up bonuses held until the first message or purchase
- Points expiry after the months you choose
- Printable counter QR card and rewards brochure
- Activity ledger and member lists, exportable to CSV or Excel
See what the programme is doing.
Members, points issued and redeemed, what you still owe in points, repeat visits and the rewards people actually claim — over 30 days, 90 days or a year.
Members by tier
Most-redeemed rewards
- 01Free coffee412 redeemed
- 02₹100 off238 redeemed
- 03Birthday dessert96 redeemed
Sample data.
Points from wherever you sell.
Online orders, the counter and your POS all feed the same programme.
Shopify
Paid orders award points and cancelled ones take them back. Rewards become Shopify discount codes.
WooCommerce
Award loyalty points on paid WooCommerce orders.
REST API for your POS
Look up and create members, award or adjust points, and issue or redeem rewards — with scoped API keys and safe retries.
Meta AI Agent
Members can ask the AI agent on WhatsApp for their balance and rewards.
Questions, answered.
No. The whole programme lives in WhatsApp. Customers join, check their points, see their rewards and get their member card in the chat they already use.
The easiest way is the QR poster at your counter: scanning it opens WhatsApp with the join keyword ready to send. They can also sign up on your web registration page, be registered by staff at the cashier, or tap Join on the welcome message a first-time contact receives.
Yes. Everything goes out from your own WhatsApp Business number through the official WhatsApp Business API, with your verified business name on every message.
Staff use the web cashier or the RateUp app. Look a member up by name or phone — or, in the app, scan the QR card on their phone — enter the bill and the points are added. If the connection drops, the app queues purchases and sends them once it's back online.
You can set up to three tiers based on how much a member spends, each with its own points multiplier and perks. Count spend over a rolling window of up to twelve months, so members move up and down, or over their lifetime so nobody is ever moved down.
Only if you want them to. Switch on expiry after a number of months, and RateUp reminds members before their points expire.
Shopify orders award points on payment and reverse them on cancellation, and rewards sync to Shopify as discount codes. WooCommerce stores are supported too, and any POS can award points, redeem rewards and look up members through the REST API.
Ready to turn one-time buyers into regulars?
Book a 20-minute demo and we'll set up your programme on your own WhatsApp number.