Hear from every customer — right after the visit.
A short form inside WhatsApp. Happy customers go on to Google; unhappy ones reach your team first.
Thirty seconds, without leaving WhatsApp.
The form opens inside the chat. What happens next depends on the answer.
Illustrative conversation.
The feedback you get is the feedback you ask for.
Ask late, ask somewhere customers don't look, or don't ask at all — and the only reviews you hear are the public ones.
Surveys nobody opens
A link in an email a week after the visit lands in a promotions tab next to forty others. The customer has already forgotten the meal.
Paper and tablets at the till
A comment card or a kiosk catches the few who stop — and misses everyone in a hurry, which is exactly who you need to hear from.
You hear it on Google first
The unhappy customer didn't complain to you. They told the internet, and now it's the first thing new customers read.
Set it up once. Every visit gets asked.
Feedback runs on your RateUp loyalty programme, so every purchase you record can start it.
Your questions, your timing, your threshold.
Feedback is a WhatsApp Flow — a native form Meta renders in the chat, built from ratings, choices, text and more.
Question sets for restaurants and cafés, retail, salons, gyms and any business — each one editable.
Set the delay after a visit, how often one customer may be asked, and the rating that counts as happy.
A low rating raises an alert with the customer's name and score, so a manager can reach out the same day.
Longer surveys behind a QR code, on a kiosk or by link — with NPS, logic jumps, themes and translations.
On web surveys, read what hundreds of customers wrote in one paragraph, question by question or team by team.
Most praise the coffee and the staff. Weekend waiting times come up repeatedly, along with requests for more seating outside.
Every ask, every answer, in one place.
How many were asked and answered, how many were happy, how many tapped through to Google, and the average for every question.
Question averages
Out of 5 · last 30 days
Sample data.
Starts from the systems you sell through.
Record the purchase wherever it happens, and send the answers wherever you need them.
Shopify
Paid orders earn loyalty points, which starts the feedback ask. Order events can also send a survey on their own.
Petpooja & your POS
Record purchases through the REST API from any POS; Petpooja orders can trigger a WhatsApp template.
Zapier
A Response Submitted trigger sends every survey answer on to your other apps.
Google Sheets & webhooks
Web survey responses sync to a sheet or post to your own endpoint as they arrive.
Questions, answered.
After a purchase is recorded in your RateUp loyalty programme — at the cashier, from Shopify or from your POS through the API. You choose the delay (two hours by default) and a cooldown, so a regular isn't asked after every single visit.
A WhatsApp message with a button that opens a short form right inside the chat — star ratings and an optional comment. There's no link to a website and nothing to install.
Your team gets an “Unhappy customer feedback” alert — in the app, by push, by email and on the desktop — with the customer's name and rating, so someone can reach out while the visit is still fresh.
Customers who rate you at or above your threshold get a thank-you with a Review us on Google button that opens your Google review page. RateUp counts the taps, so you can see how many happy customers went on to Google.
Yes. Start from a question set for your kind of business — restaurant and café, retail store, salon and spa, gym and fitness, or any business — and edit it in the WhatsApp Flow builder.
WhatsApp only allows free-form messages within 24 hours of the customer's last message. Outside that window RateUp sends the request as an approved utility template with the same form button. Meta charges for template messages — the pricing calculator shows the rates for your country.
Not for feedback. For longer research — NPS, product surveys, forms at a kiosk or behind a QR code — RateUp's web surveys sit in the same account, with logic jumps, themes, multiple languages and AI summaries of the written answers.
Ready to hear from every customer?
Book a 20-minute demo and we'll set up your first feedback form on your own WhatsApp number.