Stop Guessing
— Grow Smarter
with WhatsApp
Customer Feedback
Traditional feedback methods yield only 2% response rates. RateUp uses WhatsApp Flows to connect with customers where they already are — boosting feedback by up to 35% and turning insights into real growth.
Are You Losing Customers
Because You Can't Hear Them?
Email surveys get lost in spam. SMS goes unread. Phone calls annoy. Relying on these outdated methods means you're missing critical feedback, operating blind, and potentially losing business to a dismal 2% response rate.
Email Surveys
Buried in inboxes, flagged as spam, and ignored. Open rates hover around 20% — and of those who open, almost nobody completes the survey.
SMS Surveys
Generic links feel impersonal and suspicious. Customers don't click unknown URLs from businesses, and those who do rarely finish a web form on mobile.
Phone Calls
Customers screen calls from unknown numbers. Cold calls interrupt their day, feel intrusive, and create a negative brand impression — the exact opposite of what you want.
No apps. No forms. Just feedback.
2 billion people use WhatsApp daily. RateUp sends feedback requests directly into the app they already check 23 times a day — in a conversation they actually want to open.
RateUp + WhatsApp: The Feedback
Solution That Actually Works
Boost your response rate by up to 35%. RateUp leverages WhatsApp Flows — native, interactive forms inside the world's most popular messaging app — so customers engage effortlessly.
Active for your account · fires automatically
AUTO-TRIGGERS
Send Feedback at the Perfect Moment
Automated triggers fire at exactly the right time — after a purchase, dining experience, appointment, or support resolution. No manual sending required. RateUp handles it 24/7.
Built for Businesses That Thrive
on Customer Happiness
RateUp is perfect for any business that values customer feedback and wants a modern, effective way to collect it.
Retail & E-commerce
Understand post-purchase satisfaction, product feedback, and delivery experience. Reduce returns, catch issues early, and build lasting loyalty through automated post-order feedback flows.
Learn MoreRestaurants & Hospitality
Collect feedback on food quality, service, and ambiance instantly after each visit. Boost online ratings on Google and TripAdvisor by prompting happy customers to share their experience.
Learn MoreService Providers
Gauge client satisfaction after appointments — salons, clinics, repairs, and more. Identify areas for improvement, encourage repeat visits, and turn satisfied customers into vocal advocates.
Learn MoreSaaS & Software
Gather user feedback on features, onboarding, and support directly within the messaging apps they use. Capture NPS scores, CSAT, and churn signals before it's too late to act.
Learn MoreHave Questions? We've Got Answers.
Find answers to common questions about RateUp and WhatsApp Surveys.
Ready to Hear What Your
Customers Really Think?
Stop missing out on valuable feedback. Start turning customer insights into measurable growth with RateUp's WhatsApp Surveys. Book your free, personalized demo today.