Every customer conversation.
One powerful Inbox.
WhatsApp. Instagram. Messenger. All your customer messages flow into one unified workspace — so your team stops juggling tabs and starts building relationships.
Trusted by 500+ retail and ecommerce brands across the world!
Your team is everywhere.
Your customers feel it.
Missed on WhatsApp
A customer asked about their order three days ago. It's buried under 200 other chats. They've already moved on — and you never knew.
Lost on Instagram
Your DMs are full of buying intent — questions, complaints, compliments. No one has time to get to them all, and the algorithm doesn't wait.
No visibility across teams
Who replied? Who's handling it? Is it resolved? Nobody knows — and duplicated replies are embarrassing for your brand.
One inbox. Every channel. Your whole team.
RateUp Inbox brings your WhatsApp Business, Instagram DMs, and Messenger conversations into a single, organised workspace. Assign conversations, set roles, automate responses, and never let a customer message fall through the cracks — all from one screen.
Built for how customer-facing
teams actually work
All Your Channels. Zero Switching.
Every incoming message — WhatsApp, Instagram, Messenger — lands in one place. Your team sees the full customer history, across every platform, in one thread.
The Right People, The Right Conversations.
Create teams by department — support, sales, logistics, returns. Set role-based permissions so every staff member sees exactly what they need to.
Let the Routine Work Run Itself.
Set up smart automation rules that trigger based on keywords, channels, tags, or status. Route messages, send first responses, and escalate urgent issues — automatically.
Your Inbox, In Your Pocket.
Stay connected wherever you are. The RateUp Inbox mobile app gives your team full access to conversations, assignments, and notifications.
Track Every Lead Through the Pipeline.
Move conversations through custom lifecycle stages — New Lead, Hot Lead, Closed, Lost. See exactly where every customer stands and never let a warm lead go cold.
Organize Conversations with Labels.
Tag conversations with custom labels like Urgent, VIP, Returns, or Sales. Filter your inbox instantly so the right conversations always rise to the top.
Connects with the tools
you already use.
RateUp Inbox plugs into your existing stack in minutes — no custom code, no API headaches.
From scattered to streamlined
in minutes.
Connect your channels
Link WhatsApp, Instagram & Messenger in a few clicks. No developers required.
Set up your team
Add staff, create teams, assign roles. Everyone gets the right level of access.
Build your automations
Define rules for routing, tagging, and auto-replies. Let RateUp handle the repetitive stuff.
Start responding, together
Your whole team works from one shared inbox. Customers get faster, better replies. Every time.
Whether you're a team of 3 or 30
Ecommerce Brand
"We were missing order queries on Instagram every single day. Now every message is assigned to someone, and our response time dropped from 6 hours to under 20 minutes."
Multi-location Retailer
"We have staff across three stores sharing one WhatsApp number. RateUp Inbox finally gives each of them their own login, with full visibility for the manager."
D2C Brand with a Small Support Team
"Automations handle the first response and routing. My two-person team now manages double the volume without feeling overwhelmed."
Not just another helpdesk.
Most helpdesk tools are built for email. RateUp Inbox is built around the channels your customers actually use — with the loyalty and engagement context only RateUp can provide.
| Feature | RateUp Inbox | Generic Helpdesks |
|---|---|---|
| WhatsApp Business (native) | Full support | Limited |
| Instagram Direct Messages | Full support | Limited |
| Mobile Apps (Android & iOS) | Included | Often extra cost |
| Team Roles & Permissions | Included | Included |
| Inbox Automations | Included | Included |
| Loyalty & Rewards Integration | RateUp only | Not available |
Unify your customer conversations today.
RateUp Inbox is live and ready for your team. Set up your unified WhatsApp, Instagram, and Messenger inbox in minutes — no complicated onboarding, no long contracts.