Every customer conversation, in one place.
WhatsApp, Instagram and Messenger in one inbox — every conversation gets an owner, a stage and a result.
One queue for every channel your customers use.
Each conversation is a ticket — numbered, assigned, tagged and closed with a result.
Illustrative conversation.
A shared login is not a support system.
Three people on one WhatsApp number, DMs nobody owns, and no way to show what got resolved.
Nobody owns the reply
Everyone sees the message, so everyone assumes someone else answered. The ones that get missed are the ones that were about to buy.
No record of what happened
Was it sorted? Did the customer come back? A chat thread can't tell you — there's no ticket, no result, no history.
No numbers to manage by
You can't see who's overloaded or how fast the team really replies, so every staffing decision is a guess.
From message to result, in five steps.
The same path for every message, on every channel — so “what happened with that customer?” always has an answer.
Built for how support teams actually work.
WhatsApp, Instagram and Messenger land together, each marked with its channel. Filter down to one number or account when you need to.
Assign to a teammate or a whole team. Until someone owns it, an unassigned banner sits on the thread with Assign to me.
Ask the warehouse, loop in a manager, leave context for the next shift — in a lane the customer never sees. Mentions get their own view.
Move a contact through your pipeline while you answer them. Labels stay with the person; tags stay with the conversation.
Saved replies a keystroke away, approved templates in the reply box, and rules that greet, tag and assign before anyone opens the thread.
Every WhatsApp thread counts down its session. When it closes, free-text replies lock and a template reopens the conversation.
- iOS and Android apps with push notifications
- Voice notes, images, video, documents and location
- WhatsApp templates and Flows from the reply box
- Favourites, spam and block
- Filter by channel, label, teammate or team
- Instagram comments alongside DMs
Manage the queue by numbers, not by guesswork.
Conversations handled, average response time and open workload — per agent and per team.
Agent performance
Last 30 days
| Agent | Handled | Avg response | Open |
|---|---|---|---|
| RKRohan K. | 312 | 3m 04s | 11 |
| FAFatima A. | 287 | 4m 38s | 8 |
| SNSneha N. | 241 | 5m 51s | 5 |
| VRVikram R. | 198 | 6m 22s | 3 |
Workload
Open conversations per agent
Connects to the stack you already run.
Channels on your own accounts, orders from your store, and an API for everything else.
WhatsApp Business API
Official API, on your own number, with templates and Flows.
Direct messages and comments, threaded per contact.
Messenger
Your Facebook Page's inbox, in the same queue.
Questions, answered.
WhatsApp, Instagram and Facebook Messenger. Instagram covers both direct messages and comments. Every channel lands in the same queue, and you can filter the inbox down to a single number, account or Page whenever you need to.
Yes. The inbox runs on your own WhatsApp Business number through the official WhatsApp Business API, and on your own Instagram account and Facebook Page. Customers keep messaging the number they already know.
Each WhatsApp conversation shows a live countdown of the session window. When it runs out, the reply box locks for free text and you can send an approved message template to reopen the conversation — so nobody writes a reply that WhatsApp would reject.
No. Private notes are written from their own tab in the reply box and stay inside your team. You can @mention a teammate in a note, and their mentions are collected in a dedicated view.
Assign a conversation to a teammate or to a whole team, or pick one up yourself with Assign to me from the unassigned banner. Automation rules can also assign new conversations for you, including round-robin inside a team.
Yes. RateUp has iOS and Android apps with push notifications, so your team can read, reply and assign conversations away from their desk.
Ready to give every conversation an owner?
Book a 20-minute demo, or message us on WhatsApp — the same channel your customers will be using.