B2B SaaS NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for b2b saas.
How likely are you to recommend {{brand}} to a colleague in a similar role? (0–10)
Replace {{brand}} with your business name.
Thank you! Which part of the product has been most valuable to your team?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks for the honest score. What's the one thing missing that would make this a 10?
Find the one missing thing. Passive answers are the most actionable feedback you get.
Sorry to hear that. What is blocking you — a missing feature, reliability, or support?
Diagnose and recover. Route this to a person today, not to a report.
30 days after onboarding, then every quarter
Ask 'a colleague in a similar role', not 'a friend' — B2B recommendations travel along job functions, not friendships.
Send this b2b saas survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.