Beauty & skincare NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for beauty & skincare.
How likely are you to recommend {{brand}} to someone with a similar skin type? (0–10)
Replace {{brand}} with your business name.
That's great to hear! Which product worked best for you?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks. Have you been using it long enough to see results, or did something not suit you?
Find the one missing thing. Passive answers are the most actionable feedback you get.
We're sorry it didn't work out. Did you have a reaction, or did it just not deliver?
Diagnose and recover. Route this to a person today, not to a report.
21–30 days after delivery, after a full usage cycle
Skincare results take weeks. Surveying at day three measures packaging, not efficacy.
Send this beauty & skincare survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.