Grocery & quick commerce NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for grocery & quick commerce.
How likely are you to recommend {{brand}} for your daily essentials? (0–10)
Replace {{brand}} with your business name.
Thank you! Is it the speed, the prices or the range that keeps you coming back?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks for the score. What one thing would make us your default?
Find the one missing thing. Passive answers are the most actionable feedback you get.
Sorry about that. Was it a missing item, freshness, or a late delivery?
Diagnose and recover. Route this to a person today, not to a report.
Within 2 hours of delivery
Quick commerce is judged on the last order, not the last month. Ask immediately or the memory is gone.
Send this grocery & quick commerce survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.