Cloud kitchen & food delivery NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for cloud kitchen & food delivery.
How likely are you to order from {{brand}} again and recommend us? (0–10)
Replace {{brand}} with your business name.
Brilliant! What did you order, and what made it good?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks. Was it the food, the packaging or the delivery time?
Find the one missing thing. Passive answers are the most actionable feedback you get.
Sorry we got it wrong. Did the food arrive cold, late, or was the order incorrect?
Diagnose and recover. Route this to a person today, not to a report.
45–60 minutes after delivery
Temperature and timing dominate delivery complaints — name them and detractors will tell you exactly which one failed.
Send this cloud kitchen & food delivery survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.