Hotel & hospitality NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for hotel & hospitality.
How likely are you to recommend staying at {{brand}} to a friend? (0–10)
Replace {{brand}} with your business name.
Thank you! What made your stay memorable?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks for staying with us. What would have made it a 10?
Find the one missing thing. Passive answers are the most actionable feedback you get.
We're sorry your stay disappointed. What went wrong — the room, the service, or check-in?
Diagnose and recover. Route this to a person today, not to a report.
Within 24 hours of checkout
Ask after checkout, not during the stay — mid-stay surveys get polite scores because the guest is still your captive.
Send this hotel & hospitality survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.