Restaurant & café NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for restaurant & café.
How likely are you to recommend {{brand}} to a friend looking for a place to eat? (0–10)
Replace {{brand}} with your business name.
So glad you enjoyed it! What was your favourite dish?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks for visiting. What would have made the meal a 10?
Find the one missing thing. Passive answers are the most actionable feedback you get.
We're sorry. Was it the food, the wait or the service? The manager will see this.
Diagnose and recover. Route this to a person today, not to a report.
2–4 hours after the visit, same evening
Send it the same day. Next-morning surveys get half the response and vaguer answers.
Send this restaurant & café survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.