Education & coaching NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for education & coaching.
How likely are you to recommend {{brand}} to another parent or student? (0–10)
Replace {{brand}} with your business name.
Thank you! What has made the biggest difference for you?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks for the feedback. What would you like us to improve?
Find the one missing thing. Passive answers are the most actionable feedback you get.
We're sorry. Is it the teaching, the pace or the support outside class?
Diagnose and recover. Route this to a person today, not to a report.
End of each term or course module
Survey the payer and the learner separately where they differ — a parent and a student rate the same course very differently.
Send this education & coaching survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.