Real estate NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for real estate.
How likely are you to recommend {{brand}} to someone buying or renting? (0–10)
Replace {{brand}} with your business name.
Thank you! What did your agent do particularly well?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks. What part of the process felt harder than it should have?
Find the one missing thing. Passive answers are the most actionable feedback you get.
We're sorry. Was it communication, paperwork or the property itself?
Diagnose and recover. Route this to a person today, not to a report.
1 week after possession or agreement signing
Long sales cycles mean one survey at the end misses everything. Add a mid-process check after the first site visit.
Send this real estate survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.