Logistics & courier NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for logistics & courier.
How likely are you to recommend {{brand}} for deliveries? (0–10)
Replace {{brand}} with your business name.
Thank you! Was it the speed, the tracking or the delivery agent?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks. Where did the experience fall short?
Find the one missing thing. Passive answers are the most actionable feedback you get.
We're sorry. Was the parcel late, damaged, or was the agent unhelpful?
Diagnose and recover. Route this to a person today, not to a report.
Immediately after delivery confirmation
Tie the response to the shipment ID so a detractor score is traceable to a route and an agent, not just a date.
Send this logistics & courier survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.