Clinic & healthcare NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for clinic & healthcare.
How likely are you to recommend {{brand}} to a friend or family member needing similar care? (0–10)
Replace {{brand}} with your business name.
Thank you. What made your visit a good experience?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks for your feedback. What could we have done better?
Find the one missing thing. Passive answers are the most actionable feedback you get.
We're sorry. Was it the waiting time, the consultation or the staff? Our team will follow up personally.
Diagnose and recover. Route this to a person today, not to a report.
24 hours after the appointment
Keep healthcare follow-ups plainly worded and never automate a detractor reply — route it to a person the same day.
Send this clinic & healthcare survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.