Salon & spa NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for salon & spa.
How likely are you to recommend {{brand}} to a friend? (0–10)
Replace {{brand}} with your business name.
Lovely! Which stylist looked after you? We'd love to pass it on.
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks. What would have made your visit a 10?
Find the one missing thing. Passive answers are the most actionable feedback you get.
We're sorry. Was it the result, the wait or the service?
Diagnose and recover. Route this to a person today, not to a report.
Same day, 3–4 hours after the appointment
Naming the stylist in a promoter reply gives you both a testimonial and staff recognition data in one answer.
Send this salon & spa survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.