Dental clinic NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for dental clinic.
How likely are you to recommend {{brand}} to someone looking for a dentist? (0–10)
Replace {{brand}} with your business name.
Thank you! Would you be open to sharing that as a review?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks. Was there anything about the visit that felt uncomfortable?
Find the one missing thing. Passive answers are the most actionable feedback you get.
We're sorry. Was it the pain management, the wait or the pricing?
Diagnose and recover. Route this to a person today, not to a report.
1–2 days after the procedure
Anxiety, not clinical outcome, drives most dental detractors. Asking about comfort surfaces what a generic question misses.
Send this dental clinic survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.