Gym & fitness studio NPS survey template
The rating question, the three follow-ups that matter, and the moment to send it — written for gym & fitness studio.
How likely are you to recommend {{brand}} to a friend who wants to get fit? (0–10)
Replace {{brand}} with your business name.
Great! What's working best — the trainers, the equipment or the classes?
Capture the enthusiasm while it is fresh — this answer becomes your next review.
Thanks. What one change would make this your favourite gym?
Find the one missing thing. Passive answers are the most actionable feedback you get.
Sorry to hear that. Is it crowding, equipment, cleanliness or the trainers?
Diagnose and recover. Route this to a person today, not to a report.
30 days after joining, then quarterly
Month one is when churn is decided. A detractor caught at day 30 is still saveable; at day 90 they have already stopped coming.
Send this gym & fitness studio survey on WhatsApp
Copying the wording is the easy part. RateUp delivers it as a native WhatsApp flow, branches the follow-up automatically by score, and routes detractors to your team before they leave a public review.